Terms and conditions
Estimates are given in good faith and can only be used as a guide to budgeting. Market prices for flowers and foliages do fluctuate and the final invoice may vary as a result.
Cancellation of our service must be notified as soon as reasonably possible. Any deposit paid will be retained regardless of the circumstances of the cancellation and we must receive full payment 4 weeks before the event. If you cancel your event within this time, after we have received payment from you, we will be unable to offer a refund, and will retain the full amount.
We reserves the right to substitute appropriate flowers where any part of the flower order becomes unobtainable. We endeavour to use our own flowers or source from other local and UK growers, we also buy imported flowers where needed to meet requirements.
We accept no responsibility for failure to collect, wear or use any arrangements for specific use by the bridal party, ie buttonholes or bouquets, once they have been delivered or collected. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said wedding party and/ or individual.
We accept no responsibility for items we have not made or erected.
A non-refundable deposit of £100 is required to secure the booking, for weddings over £2000 we require a 10% deposit; the balance of the payment must be made in full 4 weeks prior to the event. We reserves the right to withhold goods unless full payment is received prior to the event. Payment of the deposit means that you accept our terms and conditions. Any claims are to be made within 24 hours. Failure to notify Henthorn Farm Flowers of any claim will be deemed as acceptance of the flower order. Any liability is up to the cost of the contract only.
Whilst we agree to use our reasonable endeavours to ensure that the our service is fully operational and error-free we cannot guarantee this. Acts of God, sudden ill health and adverse weather conditions may affect our ability to deliver the product or service. However, in cases of adverse weather we will remain in contact with the event commissioner in the lead up to the event and we will discuss a contingency plan with the event commissioner. Ultimately, we can accept no responsibility for Acts of God, sudden ill health or adverse weather conditions and if we are prevented from providing the service or product as agreed, then we can only offer a refund of full monies paid.